Our Services

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    Diagnose. Quantify. Prioritise.

    We translate experience into data and data into decisions. From P&L audits to cultural health checks, we expose hidden costs, missed opportunities, and operational drag. What emerges is clarity, control, and a 90-day roadmap that connects guest experience, leadership performance, and margin protection into one measurable strategy.

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    Design. Rebuild. Elevate.

    We turn diagnosis into design. Reimagining service flows, F&B concepts, and operating models that balance beauty and profitability. Every solution is built from the ground up, removing friction, elevating rhythm, and embedding sustainability. The result is measurable uplift through smarter systems and operational choreography that makes excellence effortless.

  • Lead. Scale. Sustain.

    Lead. Scale. Sustain.

    We grow the leaders who grow culture. From academies and governance to investor narratives, we embed clarity, consistency, and accountability across teams and assets. Growth is alignment, not expansion. Leadership capability, cultural resilience, and financial discipline combine to convert performance into long-term enterprise value.

Growth

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Leadership Coaching & 1:1s | Build leadership intelligence through moment-of-impact coaching that transforms reactions to mistakes, feedback habits, and conflict into continuous learning and growth.

Culture-by-Design | Translate values into behaviours, rituals, and measurable outcomes with a rollout framework that keeps culture consistent and alive across every site.

Emerging Leaders Academy | Accelerate the next generation of GMs and HoDs through focused development on people, performance, and brand leadership.

Team Development | Align teams behind shared goals and values, strengthening collaboration, accountability, and the ability to deliver exceptional guest experiences together.

Workforce Strategy | Design long-term talent pipelines through apprenticeships, rota optimisation, and immigration compliance frameworks that reduce risk and enhance retention.

Sustainability to Finance | Link ESG actions to measurable savings with a pragmatic sustainability plan that cuts cost, reduces exposure, and strengthens the CSRD narrative investors expect.

Develop

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Operational Flow & Layout | Redefine BOH and FOH efficiency by optimising movement, technology, and mise-en-place to save seconds, steps, and stress while improving output.

F&B Concept & Menu Engineering | Refine concept, positioning, and margin through menu analysis, waste reduction, and prep-labour modelling that drives profitability without compromising craft.

Refurbishment & Re-opening Playbook | Control risk and preserve NOI through phased works, procurement planning, soft openings, QA gates, and operational readiness training.

Distribution Reset | Reduce OTA reliance through smarter rate structures, CRM integration, and direct-first offers that strengthen brand control and improve cost of acquisition.

Energy & Utilities Actions | Identify immediate savings through standing-charge reviews, kitchen and laundry efficiency, and practical water and energy reduction programmes.

Review

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Experience-to-P&L Audit | Connect the guest journey to measurable performance, translating service moments into RevPAR, NPS, and lifetime value that show where experience drives or drains profit.

Performance Governance | Build a weekly rhythm that links culture to margin through forecasting accuracy, trading discipline, and GM dashboards that drive accountability.

Profit Leakage Review | Expose inefficiencies in labour, shrinkage, utilities, and waste, then prioritise fixes with real payback periods and operational ROI.

Cost-of-Doing-Business Scan | Understand the true impact of wage inflation, energy, business rates, and input costs, and design mitigations that protect margin.

Labour & Skills Health Check | Analyse workforce balance, rota design, onboarding friction, and compliance readiness to reveal recruitment, training, and retention gaps.

CapEx / Refurb Reality Check | Validate scope, phasing, and cashflow exposure before capital projects begin to protect trading continuity and working capital.

Brand & Service Alignment Audit | Measure how consistently the guest experience delivers on your brand promise, and pinpoint where perception and reality diverge.

Touchpoint Mapping | Trace every moment of the guest journey to uncover friction points and opportunities for elevated experience and revenue gain.

Cultural Health Check | Gauge leadership tone, team sentiment, and alignment between behaviours and brand values to assess cultural stability and strength.

Mystery Experience Programme | Independent reviews from guest, team, and investor perspectives to expose blind spots in service delivery and emotional impact.

System & SOP Review | Evaluate operating systems, training, and communication flows to ensure structure supports rather than stifles consistency and quality.

Commercial Opportunity Matrix | Surface hidden revenue and efficiency wins already within your business, prioritised for speed, impact, and measurable return.