Review

Experience-to-P&L Audit | Connect the guest journey to measurable performance, translating service moments into RevPAR, NPS, and lifetime value that show where experience drives or drains profit.

Performance Governance | Build a weekly rhythm that links culture to margin through forecasting accuracy, trading discipline, and GM dashboards that drive accountability.

Profit Leakage Review | Expose inefficiencies in labour, shrinkage, utilities, and waste, then prioritise fixes with real payback periods and operational ROI.

Cost-of-Doing-Business Scan | Understand the true impact of wage inflation, energy, business rates, and input costs, and design mitigations that protect margin.

Labour & Skills Health Check | Analyse workforce balance, rota design, onboarding friction, and compliance readiness to reveal recruitment, training, and retention gaps.

CapEx / Refurb Reality Check | Validate scope, phasing, and cashflow exposure before capital projects begin to protect trading continuity and working capital.

Brand & Service Alignment Audit | Measure how consistently the guest experience delivers on your brand promise, and pinpoint where perception and reality diverge.

Touchpoint Mapping | Trace every moment of the guest journey to uncover friction points and opportunities for elevated experience and revenue gain.

Cultural Health Check | Gauge leadership tone, team sentiment, and alignment between behaviours and brand values to assess cultural stability and strength.

Mystery Experience Programme | Independent reviews from guest, team, and investor perspectives to expose blind spots in service delivery and emotional impact.

System & SOP Review | Evaluate operating systems, training, and communication flows to ensure structure supports rather than stifles consistency and quality.

Commercial Opportunity Matrix | Surface hidden revenue and efficiency wins already within your business, prioritised for speed, impact, and measurable return.